|Therefore I Am||a re-post from my old blog Mar 10, 2008 7:30 PM|
Save the customer.
It was an ordinary day. Nothing really special. Until I was asked by Mr. Brown if I am born again. Born again?
Mr. Brown broke the silence. Are you a Born Again Christian?
My training in quick responding to questions and my experience in customer service for over 4 years did not help me in any way. I was caught off guard. Who would care anyway if I am a Born Again Christian or not if we are only to talk about account specific concerns? I deal with clients over the phone and that I am expected to display the values of the company and not necessarily of a Born Again Christian or any other religious denomination.
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